What is VoIP Telephony?

Voice over Internet Protocol, or also known as (VoIP) is a type of technology that allows you to make very low cost telephone calls over the internet, rather than the conventional or analog phone system. It works by converting sound into digital voice communication, and then distributes it through internet broadband. Making a phone call remains the same as always, except in the case of VoIP, users will probably dial a VoIP phone number instead of a regular number. VoIP is basically a technology that uses the internet to make phone calls, and with this it has many benefits for individuals as well as businesses.

How VoIP works

As mentioned above, VoIP converts audio signals into a digital format and then transmits that digital audio through a broadband connection. The audio packets are then reconverted to analog at the other end, allowing others to hear what has been said.

This means that phone calls can now operate and utilise the same packet switching technology that powers the internet. Overall, improving efficient and becoming a lot more cost effective to for users, phone companies and all the other entities involved in building out and maintaining phone service infrastructure.

Call from any device

With landline, users are pretty much restricted to use their telephone service at a fixed location, the phone number is attached to a physical location (with the use of area codes). VoIP works differently. Any phone number that you purchase is assigned to you and can be used to make calls from any compatible device. This means that a user can assign their purchased phone number to any device (desk phone, computer, mobile phone, tablets) where it can be used to make or receive calls.

Since the number is not tied to an area code (location), it means that the user can make and receive calls from anywhere in the world. All they’ll need is an internet connection. This can be extremely beneficial for businesses who travel a lot, and need to communicate with others.

Why your business needs VoIP

As long as you have internet access, you can use your VoIP system anywhere in the world. It also allows you to transfer calls to your colleagues without requiring customers to call another number. This phone system also allows you to set your status to inform your colleagues whether or not you’re available to take calls.

Due to the fact that VoIP telephone systems operate over broadband, they can often be a lot cheaper than regular landline systems. In fact, VoIP can be 40-80% cheaper, with most providers offering free calls as part of a regular plan. Due to the fact that VoIP requires no additional infrastructure or physical hardware, it can save businesses huge sums of money. Users can communicate from anywhere, anytime which saves businesses costs on cabling and maintenance.

VoIP is based on the internet protocol (IP), which is in fact, along with TCP (transmission control protocol), the basic underlying protocol for the internet. Because VoIP runs off of broadband, it can handle media types other than voice; you can transfer images, video, and text along with the voice.

VoIP is as secure as traditional telephony and a lot more secure in most cases than your cellphone. Your business could improve its level of security as compared with traditional telephony simply by piggybacking your voice into the more secure data network.

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